CUSTOMER EXPERIENCE TRANSFORMATION
Real Cases & Best Practices
กลยุทธ์สรรค์สร้างประสบการณ์เลิศล้ำ รักษาลูกค้าล้ำค่าผูกพันยั่งยืน

ENQUIRY: +66 (0) 2158 9892 | +66 (0) 89 692 9900
EMAIL: CONFERENCE@OMEGAWORLDCLASS.ORG

บทเรียนองค์กรชั้นนำ กรณีศึกษา กลยุทธ์ เทคนิค ปรึกษาผู้เชี่ยวชาญ เจาะลึกกระบวนทรานส์ฟอร์มประสบการณ์ลูกค้าอย่างเหนือชั้น
• Omnichannel Customer Experience
• Omnichannel & Digital Innovation
• Customer Experience Strategy
• Customer-Centric Culture
• Critical Moments of Truth
• Realising Brand Advocacy
• Superior Customer Service
• Engaging Leaders & Employe
• Customer Feedback /Voice of Customer
• In-Store Ultimate Experience
• Measuring Customer Experience
• Customer Life-Time Value

Get First-Hand Insights by Experts with Experiences from Leading Firm
• Siam Commercial Bank
• General Motor
• Centara Hotels & Resorts
• Krungsri Bank
• ONYX Hospitality Group
• BMG Breakthrough Management
• Aziam Burson-Marsteller
• McCann Worldgroup
• Think Out Loud

Latest & Critical Issues in Customer Experiences, Engagement & Loyalty
• Building a Customer Centric Organization in the Digital & Social Media Era
• Identifying and Improving Critical Moments in Customer Experience
• Implementing & Evaluating an Effective Customer Experience Strategy
• Empowering Employee & Front-Line Staff for Emotional Bonding & Loyalty
• Leveraging the Voice of the Customer & Customer Feedback System
• Creating Customer Impression & the Senses of Memorable Experience
• Building Effective Omnichannel Customer Experience & Engagement
• Crafting Memorable Experience through Integrated Omnichannels
• Measuring Customer Experience to Tackle Weak Points for Loyalty

MASTERCLASS LEADER
• Ms. Kittima Thongket, Former Vice President – Customer Experience Bank of Ayudhya
• Mr. Suthanan  Wangkanchanamas, SVP, Manager, Retail Banking Marketing Management, Siam Commercial Bank
• Ms. Saowanee Rattanasomboonsuk, Chief Experience Officer & Founder, Think out loud
• Ms. Nualrat  Hanmatheekuna, Senior Manager, Customer Experience General Motors
• Ms. Nopparat Suksaranludee, Group Director of Loyalty & Partner Marketing ONYX Hospitality Group
• Mr. Arthid Chitchulanon, Director of CRM Centara Hotels & Resorts
• Ms. Varidda Voraakom, General Manager Harrison Communications
• Mr. Seri Sirinopwongsagon, Director – Business Releations Aziam Burson-Marstelle
• Dr. Suriya Lertwattanapongchai, International Office Director BMG Breakthrough Management Group (Thailand)